There are many reasons for choosing efficient and tested incident management software. It does make your organization safer and also more efficient. When we are running a reasonably big organization, there could be many things that could be happening simultaneously. Managing the same is not easy and it certainly would become impossible without having the right processes and technologies in place. Over the past few years, there has been a steady growth in the demand for the right incident management software solutions. These solutions make the life of investigation and security staff easier and they will be in a position to manage abnormal events and happenings quite well. However, the challenge is to try and identify the right IM software. With so many options being available, you may, as the end-user, have to do some research and only then get into the actual task of buying one and installing them for your firm.
Can It Be Used Out Of The Box
To begin with, you must try and find out whether the incident management system that you are planning to have will be able to make your workflow efficient both at the micro and macro levels. Though it may not be possible to have a fix on the absolute numbers here, there are a few things that one should bear in mind. The solution should be able to bring down the number of clicks for creating an incident to the bare minimum. Further, it also should be able to avoid redundancies and other such things. Though the vendors might paint a very bright picture of the whole thing, the proof of the pudding lies in the eating. You should be ready to challenge them and ask them to give a demo. Further, taking customer references and asking for their feedback and reviews is also something that needs to be kept in mind. The vendor must be able to show you how intricately and closely the IM software or solution can fit into how your work is going on. The vendor should also be able to show how the entire solution works in an emergency and whether it can do things out of the box
Is It Flexible
You should always look for IM software that is flexible. In other words, you should be able to change the fields and also the field labels apart from being able to add a new field that could be in line with the overall priorities and terminologies that are being used by the organizations. Further, the software must be flexible enough to take care of the future. If new updates are coming the same should work fine and the customers should not have too much problems using them.
Integrations
You also must check if there is an open API or a specific web service. This is important because it allows the customers to connect their systems across other applications without too much trouble. Any good safety management software solution should have interoperability and integration without which things may not move in the right direction. The flow of data must be smooth and the pull and push must happen quite effortlessly.